| SAMSUNG / SAM4S |
| How Do I change the Date & Time on Samsung / SAM4S Cash Registers? |
Samsung – ER-6500 & 6540
Date & Time
1. Key Mode = PGM
2. Enter 1400 – Press Sbtl
3. Enter 6 digit date – (MMDDYY) – Enter time (HHMM) - (military hours) - Press X/Time
Samsung – ER- 5200 & 5240
Date & Time
1. Key Mode = PGM
2. Enter 1300 – Press Sbtl
3. Enter time (HHMM) - (military hours) - Press X/Time
4. Enter date (MMDDYY) – Press X/Time – Press Cash
Samsung – ER-5100, & 5140
Date & Time
1. Key Mode = PGM
2. Enter 1400 – Press Sbtl
3. Enter 6 digit date – (MMDDYY) – N1 - Press X/Time - Enter time – military hours (HHMM) - Press X/Time – Press Cash
N1: 0=Sun, 1=Mon, 2=Tues, 3=Wed, 4=Thur, 5=Fri, 6=Sat
Samsung – ER-4900, 4915, & 4940
Date
1. Key Mode = PGM
2. Enter 6 digit date – (MMDDYY) – N1 - Press X/Time
N1: 0=Sun, 1=Mon, 2=Tues, 3=Wed, 4=Thur, 5=Fri, 6=Sat
Time
1. Key Mode = PGM
2. Enter time – military hours (HHMM) - Press X/Time
Samsung – ER-1710A, 2710, 2715, 3715, 3740, 4100, & 4715
Date
1. Key Mode = PGM
2. Enter 6 digit date – (MMDDYY) - Press X/Time
Time
1. Key Mode = PGM
2. Enter time – military hours (HHMM) - Press X/Time
Samsung – ER-550
Date& Time
1. Key Mode = PGM
2. Enter 00–3– Enter time (military hours) (HHMM) - Press Enter
3. Enter 6 digit date – (MMDDYY)- Press Clear
Samsung – ER-290 & 350
Date
1. Key Mode = PGM
2. Enter 6 digit date – (MMDDYY) - Press @/for
Time
1. Key Mode = PGM
2. Enter time – military hours (HHMM) - Press @/for
Samsung – ER-200, 210, 240, & 250
Date
1. Key Mode = PGMbr> 2. Enter 6 digit date – (MMDDYY) - Press Subtotal
Time
1. Key Mode = PGM
Enter time – military hours (HHMM) - Press X/Time
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| How Do I change the Tax Rate on Samsung / SAM4S Cash Registers? |
Samsung – ER-6500 & 6540
1. Key Mode = PGM
2. Enter Tax Rate [00.0000] – N1 – N2 – N3 - Tax - Press Cash
N1: 0=Normal, 1=Vat, N2=0, N3: 1=Tax rate 1, 2=Tax rate 2, 3=Tax rate 3, 4=Tax rate 4
Samsung – ER-5200 & 5240
1. Key Mode = PGM
2. Enter Tax Rate [00.00000] – Press Tax Shift (1, 2, 3, or 4)
TS 1=rate 1, TS 2=rate 2, TS 3=rate 3, TS 4=rate 4
Samsung – ER-5100 & 5140
1. Key Mode = PGM
2. Enter Tax Rate [00.0000] – N1 – N2 – Tax Shift # [Tax (1-4)] Press Cash
N1: 0=Normal, 1=Vat, N2=0
Samsung – ER- 3715, 3740, 4100, 4715, 4900, 4915, & 4940
1. Key Mode = PGM
2. Enter Tax Rate [00.0000(use decimal)] – N1 – N2 – Tax SFn [Tax#(1-3)]
N1: 0=Normal, 1=Vat, N2=0
Samsung – 2710, & 2715
1. Key Mode PGM
2. <[Tax rate 00.0000 (use decimal) – Press Tax 1 Shift (Tax 1)
Press Tax 2 Shift (Tax 2)
Samsung – ER-550
1. Key Mode PGM
2. <2 desired="" input="" clear="" finalize=""> Press Enter
Samsung – ER-350
1. Key Mode = PGM
2. Enter Tax Rate [00.0000(use decimal)] – N1 – N2 – [Tax#(1-3)] – [Tax Shift] Press Cash
N1: 0=Normal, 1=Vat, N2=0
Samsung – ER-290
1. Key Mode = PGM
2. Enter Tax Rate [00.0000] – N1 – N2 – [Tax#(1-4)] – [Tax Shift] Press Cash
N1: 0=Normal, 1=Vat, N2=0
Samsung – ER-200, 210, 240, & 250
1. Key Mode = PGM
2. Enter Tax Rate [00.0000] – Press [Recd Acct] (tax 1)
Press [Paid Out] (tax2)
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| What do these error messages mean on Samsung / SAM4S Cash Registers? |
E00 - Sequence error
E01 - PLU no data
E02 - Clerk error
E03 - Amount count over
E05 - Communication error
E06 - Time and Date
E07 - Limit over
E08 - Inactive
E09 - X mode only
E10 - Non Add
E11 - Add Check error
E12 - Condiment error
E13 - Eat In required
E14 - Stock required
E15 - Close Cash drawer
E16 - Guest entry required
E17 - Scale
E18 - Check is assigned to different clerk
E19 - Compulsory Tare
E20 - Cash Declaration required
E21 - Off line
E22 - Endorsement required
E23 - Buffer full
E24 - Required Subtotal
E25 - Promo error
E26 - Check Open
E27 - Password required
E28 - No void PLU
E29 - 232C setup error
E30 - Preset value required
E31 - Open value required
E32 - Amount required
E33 - Payment required
E34 - Invalid function
E35 - Table required
E36 - P.Bal required
E37 - Check # required
E38 - Only one check per table
E39 - Validation required
PER - Receipt printer paper end
PEJ - Journal printer paper end
PNR - Receipt paper near end
JNR - Journal paper near end
PCO - Printer cover open
ACJ - Auto cutter paper jam
PFP - System Error (call service technician)
SLIP END - Slip printer out of paper
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| GENERAL GLOSSARY |
| Retail & Bar Code Systems |
ASCII - A seven-bit-plus parity code established by (American Standard Code for Information Interchange).
ANSI (American National Standards Institute) to achieve compatibility between data devices.
BAR CODE - A printed code consisting of a series of vertical bars that vary in width. Bar codes are capable of being "read" and decoded by bar code scanners. Bar codes are used to identify retail sales items, identification cards, library books and other products. They are also utilized to manage work in progress, to track documents and for many other automated identification applications.
BAR CODE PRINTER - A printer used to produce bar-codes on labels, tags and other paper materials. A bar code printer can be a simple dot-matrix report printer or a sophisticated, dedicated device that uses thermal printing technology.
BAR CODE SCANNER - A bar code scanner reads bar codes. Bar code scanners are generally classified as wands, hand-held, projection/vertical or in-counter scanners.
BAR CODE VERIFIER - Bar code verifier's are designed to measure and ensure traditional print quality. Bar codes are normally analyzed foe wide to narrow ratio, print contrast, bar growth or loss and quiet zone dimensions and formats.
BAUD - Unit of signaling speed. The speed in baud is the number of discrete conditions or events per second.
BI-DIRECTIONAL - Characteristic of a printer, in which print element moves first to the right on one line, then to the left on the following line.
BIT (Binary Digit) - The smallest unit of information in a binary system: a 1 or 0 condition.
BUFFER - A temporary-storage device used to compensate for a difference in data rate and data flow between two devices (typically a computer and a printer): also called a spooler.
BYTE - A binary clement string functioning as a unit. Eight-bit bytes are most common. Also called a "character".
CASH DRAWER - A cash drawer holds paper money and currency and can either be an integrated component of a complete register or a separate peripheral device. As a separate component, a cash drawer is operated and electronically opened by a printer or directly from a computer.
CASH REGISTER - A cash register is a mechanical or electronic device for calculating and recording sales transactions, and an attached cash drawer for storing currency. The cash register also usually prints a receipt for the
CCD - Charged Coupled Device. A memory device used in hand held bar code reader. CCD scanners use a light technology to read bar codes.
CENTRAL PROCESSING UNIT (CPU) - The portion of a computer that directs the sequences of operations and initiates the proper commands to the computer for execution.
CHECK READER - A peripheral device used to read encoded information on a check to be transmitted and processed by a computer or register for authorization and approval.
COMMUNICATION PROTOCOL - The rules governing the exchange of information between devices on a data link.
CREDIT CARD AUTHORIZATION - The process in which a credit card is accepted, read and approved for a sales transaction. Credit card authorization is normally accomplished by reading a credit cared through a credit card reader that is integrated into a register or stand-alone reading device. Generally, pertinent credit information is transmitted via a modem and telephone line to a credit card "clearinghouse". The clearing house (authorization source) communicates with the credit card's bank for approval and the appropriate debit amount of the sale.
CREDIT CARD READER (Magnetic Stripe Reader) - A device that reads the magnetic stripe on a credit card for account information to automatically be processed for a transaction. A credit card reader is either integrated into a register, attached onto a register as a separate component or is part of a stand-alone terminal dedicated for the sole function of processing credit card transactions.
CURSOR - A blinking symbol on the screen that shows where data may be entered next.
CUSTOMER POLE DISPLAY - A peripheral device designed to show customers information about their transaction. This information normally consists of a description and price of the product they are purchasing. Customer pole displays are also used to display marketing information and other messages.
DECODE - A term used to describe the process of interpreting scanned or "read" information and presenting it in a usable fashion to the computer.
DIRECT THERMAL - Direct thermal is a printing technology method in which the printer utilizes a paper that reacts chemically to heat. The label rolls are coated with a thermo-sensitive layer that darkens when exposed to intense heat. Direct thermal printers require no ink or ribbon and are typically used when a bar code label needs to endure for a year or less.
DISKETTE / FLOPPY DISK - A flexible disk which holds information that can be read by the computer.
DOS (Disk Operation System) - The standard operation system for all computers advertised as "IBM Compatible".
DOT-MATRIX PRINTER - A printer that forms characters or images using a matrix of pins that strike an inked ribbon.
DOWNLOADING - The process of sending configuration parameters, operating software or related data from a central source to remote stations.
DUAL TRACK - A type of credit cared reader that is capable of reading both Track 1 and 2 on a credit card.
DVR - A digital video recorder (DVR) or is a device that records video in a digital format to a disk drive or other memory medium within a device.
EMULATION - The imitation of a computer system, performed by a combination of hardware and software, that allows programs to run between incompatible systems.
FIRMWARE - A computer program or software stored permanently in PROM or ROM.
HAND-HELD DATA COLLECTOR - See Portable Data Collector
HARD DISK DRIVE - Enclosed disk drive that contains one or more metallic disks for data storage. A hard disk has many times the capacity of a diskette.
HOST COMPUTER - A central computer, such as a mainframe computer at a company's headquarters or central office. The central computer in a star network.
IN-COUNTER SCANNER - A bar code scanner that normally has multiple laser beams emitting from it to read bar codes in high-speed environments (i.e. grocery stores). An in-counter scanner is usually mounted into a countertop so that products can quickly and easily be passed over the scanner for bar code reading.
LASER SCANNER - A bar code scanner that utilizes laser technology. These scanners emit laser beams that read bar codes. Laser scanners have "depth of field" which enables them to read bar codes from short distances away (6" to a few feet).
LED (Light Emitting Diode) - A semiconductor light source that emits visible light or invisible infrared radiation.
MAGNETIC STRIPE READER - See Credit Card Reader
MASTER REGISTER - A cash register that acts as the central register or "file server" in a multiple register environment. The master register normally controls "slave" registers that are networked and cable to it.
MEGABYTE - A unit of measure that consists of 1,014 bytes.
MICROCOMPUTER (Personal Computer) - A small. low cost computer originally designed for individual users. Recently, microcomputers have become powerful tools for many businesses that, when networked together, have replace minicomputers and in some cases mainframes and information tools.
MICROPROCESSOR - Integrated circuit chip that monitors, controls and executes the machine language instructions.
MICR READER - MICR is an acronym for Magnetic Ink Character Recognition. MICR Readers are normally used to read the encoded information within the ink on a check.
MODEM - A device used to convert serial digital data for transmission over a telephone channel, or to reconvert the transmitted signal to serial digital data for acceptance by a receiving terminal.
MULTI-USER - Multi-user systems consist of two or more computers that are connected together and that share data and peripherals. A multi-user system includes a host computer (file server) and one or more stations. All stations share the same hard disk and may share other devices such as printers.
MTBF (Mean Time Between Failures) - The average time between failures of a particular device based on statistical or anticipated experience.
NETWORK - A communications system connecting two or more computers and their peripheral devices.
NETWORK CARD - An expansion card that is installed in an available slot in a computer so that it may connect and communicate to another computer.
OPERATING SYSTEM - System that consists of several programs that help the computer manage its own resources, such as manipulating files, running programs and controlling the keyboard and screen.
PARALLEL TRANSMISSION - Transmission mode that sends a number of bits simultaneously over separate lines. Usually unidirectional.
PERIPHERAL DEVICE - Hardware that is outside of the system unit, such as a disk drive, printer, cash drawer or scanner.
POLLING - A means of controlling devices on multi-point line. Usually utilized to send/receive information via modem from remote computers to a central computer.
POS (Point-of-Sale) - Term normally used to describe cash register systems that record transactions or the area of "checkout" in a retail store.
PINPAD - A "pin pad" is a small keyboard that normally contains numeric keys. PIN is an acronym for personal identification number which is normally entered into the keyboard "pad" to verify account information for a transaction (i.e. similar to an automated teller machine).
PORTABLE DATA COLLECTOR - A hand-held computer that can be used as a stand alone portable unit for point-of-sale, inventory, receiving and other applications. A portable data collector is normally a temporary storage device that gathers information and downloads data into a main or central computer.
PROGRAMMABLE KEYBOARD - A keyboard that is capable of being configured and programmed in a variety of ways. Programmable keyboards allow keys to represent special departments, functions, product, etc.
PROJECTION SCANNER - A type of bar code reader that is normally placed vertically, and that projects laser beams horizontally to scan bar codes. Often used when high performance and speed to reading bar codes is critical.
PROTOCOLS - A set of rules for the exchange of information, such as those used for successful data transmission.
RAM (Random Access Memory) - Temporary storage that holds the program and data the CPU is processing.
SCALE - A scale is a peripheral device used to record the weight of an item and transmit the amount to a computer for processing.
SERIAL TRANSMISSION - Transmission mode that sends data one bit at a time. In most cases, in personal computers, serial data is passed through as RS232 serial interface port.
SIGNATURE CAPTURE - A peripheral device that electronically captures an individual's signature for customer identification and transaction applications.
SLAVE REGISTER - A cash register that is driven by a "master" register in a multiple register environment.
SMART CARD - A smart card contains a "chip" with memory and is typically used to hold customer account information and a "balance" of money similar to a checking account. The card is inserted into a device that can read and write to it updating information appropriately.
SOLENOID - Solenoids are commonly used in "dumb" cash drawers and incorporate a cable connected trigger which releases the drawer. Cash drawers with solenoids are interfaced to receipt printers that "drive" them. Solenoids have different voltages and are integrated into the cash drawer dependent on the printer they are interfaced to.
THERMAL TRANSFER - Thermal transfer is a printing technology method in which printers use regular paper and a heat sensitive ribbon. The ribbon deposits a coating of dark material on the paper when exposed to intense heat. Thermal transfer printers produce a more durable label that won't fade as quickly as direct thermal labels and are often used when a label needs to endure longer than a year.
TILL - The paper money and currency tray that holds money in a cash drawer. Tills are usually available in 4 or 5 till versions, available with lock and cover and are removable.
TIME CLOCK - A time clock, sometimes known as a clock card machine or punch clock or time recorder, is a mechanical (or electronic) timepiece used to assist in tracking the hours an employee of a company worked.
TRACK 1 - Track one is a "track" of information on a credit card that has a 79 character alphanumeric field for information. Normally a credit card number, expiration date and customer name are contained on track 1.
TRACK 2 - Track two is a "track" of information on a credit card that has a 40 character field for information. Normally a credit cad number and expiration date are contained on track 2.
TRACK 3 - Track three is a "track" of information on a credit card that has 107 character field for alphanumeric information. Normally a credit card number, expiration date and room for additional information are available on track 3.
UPS - An acronym for uninterruptible power source. A UPS is primarily used as a back up power source for computers and computer networks to insure on-going operation in the event of a power failure. Sophisticated units also have power conditioning and power monitoring features.
VERTICAL SCANNER - See Projection Scanner.
WAND - A pen-shaped bar code scanner that emits a beam from the end or tip of the wand. Wands are older, bar code reading technology but inexpensive and still widely used where speed and performance are not crucial.
WEDGE - A wedge decodes "read" data (i.e. bar codes, credit cards) and communicates that information through a keyboard port on a computer. The keyboard plugs into the wedge and the wedge device plugs into the computer where the keyboard was. Sophisticated wedges can accept a few different peripheral devices. Also See Decode.
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| CREDIT CARD PROCESSING GLOSSARY |
| Helps you understand your Credit Card Merchant Account Statement. |
3DES - A highly secure encryption system that encrypts data 3 times, using 3 64-bit keys, for an overall encryption key length of 192 bits. Also called triple DES.
Acquirer - The financial institution that establishes and maintains the merchant account, receives transactions from the merchant, and initiates the interchange via VISA/MasterCard. The acquirer must be a licensed member of MasterCard or VISA. Also called the acquiring bank.
Address Verification Service (AVS) - A service that verifies the cardholder's address, used primarily by mail/phone order merchants. AVS does not guarantee that a transaction is valid.
Annual Fee - This is a fee you pay each anniversary of your account setup. It typically is between $35 and $100.
Application Fee - This is a fee you pay just for handing in an application for service. Even if your acount is declined you must pay this fee.
Average Ticket - This is how much your average sale price is. To determine this take your monthly sales volume and divide it by your monthly number of transactions.
AVS Fee - This fee is charged to a merchant whenever they do an address verification on a credit card sale. Mail Order and Internet businesses must do this on every transaction. Typically does not apply to retail merchants.
Batch - A group of accumulated transactions that have been captured, but not yet settled. Most merchants settle their batches at the end of each day.
Chargeback - A transaction that has been disputed by the cardholder or issuer, is sent back through interchange to the acquirer, and must be resolved by either the acquirer or the merchant.
Check Guarantee - A check protection service by which a merchant guarantees he or she will receive payment for a check, even in the event of insufficient funds. Check guarantee requires a check reader peripheral.
Clearing - The exchange of transaction details between an acquirer and an issuer which posts the transaction to the cardholder's account and reconciles it for settlement.
Club Fee - This is amonthly fee that is sometimes charged to a merchant if they wish to receive terminal supplies, customer support, or technical support.
CVC2 - Card verification code 2 (CVC2) is MasterCard's term for this security code.
CVV2 - Card verification value 2. CVV2—a 3 digit code printed on the back of a Visa card—is an important security feature that protects Internet and phone transactions from fraud. CVV2 ensures that the credit card number is legitimate and that the card is in the possession of the purchaser.
Discount Rate - The amount charged to a merchant by the acquirer for processing the merchant's daily credit card transactions.
DUKPT - Derived Unique Key Per Transaction. An encryption technique for secure key-management that uses a unique key for each separate transaction to prevent the disclosure of any previously used key.
Electronic Benefits Transfer (EBT) - A government-funded cash assistance program that distributes payments such as Food Stamps and Temporary Assistance for Needy Families (TANF) on cards that can be swiped and used with POS terminals.
Interchange - The process of authorization and settlement of card transactions through VISA or MasterCard. Interchange includes the transmittal of cardholder information, transaction data, and fees.
Interchange Fee - The amount card associations charge acquirers for each card transaction they process. The card associations pay the interchange fee to the issuer as compensation for expenses incurred in providing lines of credit to cardholders. The acquirer's cost is passed on to merchants as a part of the discount rate.
Issuer - The financial institution that issues a credit card to a cardholder. The issuer must be a licensed member of MasterCard or VISA. Also called the issuing bank.
Level I processing - Purchases made with personal credit cards issued from U.S. banks qualify as Level I transactions. This means that the only information the merchant must pass to process the transaction is the merchant's name, transaction amount, and the date.
Level II processing - Level II transactions normally involve corporate cards issued from a U.S. bank. Transactions that qualify for Level II processing cost the merchant less than Level 1 transactions. To qualify for Level II, a transaction must be passed with: merchant name, transaction amount, date, tax amount, customer code, merchant postal code, tax identification, merchant minority code, and merchant state code.
Level III processing - Of the 3 different levels of credit card processing, Level III provides the lowest transaction processing rate. But, in order to qualify for the lowest rate, Level III transactions must be passed through the processing system with much more detailed transaction information that Level I or II transactions. Because so much information must be transmitted, not all terminals are equipped to process Level III transactions. Purchases that qualify as Level III transactions generally are made with government credit card or corporate cards.
Merchant - A business that has contracted with an acquirer for card processing services and accepts credit cards as a method of payment for goods or services.
Merchant account - The contract between a merchant and an acquiring bank for providing card processing services.
Mid-Qualified Rate - This is the percentage rate you have been quoted as paying for your transactions that not all conditions are met to qualify for the lowest rate. This is typically because a retail business didn't swipe a card or accepted a business card or reward card. Does not apply to Mail Order or Internet Businesses.
Mid-Qualified Transactions Per Month - This is the number of transaction you expect to process each month by credit cards only at a mid-qualified rate.
Mid/Non Qualified Transaction Fee - This is the fee you will pay every time you process a transaction at a mid or non-qualified rate. It typically costs around 10¢ more then a qualified transaction fee.
Monthly Minimum Fee - This is a fee that you are charged if you do not incur enough fees each month. It is added on to whatever fees you are charged for the month. It typically is $25 per month.
Non-Qualified Transactions Per Month - This is the number of transaction you expect to process each month by credit cards only at a non-qualified rate.
Non-Qualified Rate - This is the percentage rate you have been quoted as paying for your transactions that not any conditions are met to qualify for the lowest rate. This is typically because a retail business didn't swipe a card and did not do AVS. For Mail Order or Internet businesses, not doing AVS on any transaction will cause a sale to become non-qualified.
Qualified Rate - This is the percentage rate you have been quoted as paying for your transactions that are swiped or keyed in and all requirements are met. It will be around 1.7% for retail businesses and 2.49% for Mail Order/Telephone order/Internet businesses.
Qualified Transaction Fee - This is the fee you will pay every time you process a transaction at a qualified rate. For a retail business this can vary from 10¢ - 25¢ and for Mail Order/Telephone order/Internet businesses it can be from 22¢ to 35¢. Mail Order/Telephone order/Internet businesses need to include their AVS fee, if any, to their transaction fee since it is always charged on every transaction.
Qualified Transactions Per Month - This is the number of transaction you expect to process each month by credit cards only at a qualified rate.
Settlement - The exchanging of data or funds between the acquirer and the issuer. Settlement includes funding the merchant for the transaction and paying any necessary fees due to the issuer or acquirer for processing the transaction.
Setup Fee - This fee is paid if your merchant account is approved. You do not have to pay it if your application is declined.
Statement Fee - This is the monthly fee you will pay for having your merchant account. It covers the merchant account statement you will receive every month and usually customer support as well. This is typically around $10.00.
Virtual terminal - An Internet-based portal used for processing card transactions. Brick-and-mortar merchants may use an online payment gateway to process card transactions online without a POS terminal or card processing software. Online merchants must have an online payment gateway to enable their business for ecommerce. Also called an online payment gateway.
Watts Fee - This is another name for a transaction fee that is sometimes charged in addition to the standard transaction fee.
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